60-DAY WARRANTY

 WARRANTY POLICY (60 DAYS)

  • Commitment to quality: At our company, every product undergoes rigorous quality controls before reaching you. With over 20 years of experience in the market, we strive to offer top-quality footwear. We are confident that you will receive products in perfect condition.

  • Trustworthy warranty: All our shoes have a 60-day warranty so you can feel confident in your purchase. The warranty covers manufacturing defects, such as imperfections in materials or detached soles. We want you to enjoy your footwear without any worries.

  • Evaluation and repair process: If you need to make use of the warranty, our specialized team will evaluate the product to determine if it can be repaired or replaced with a new one. The evaluation time is only 24 hours, because we understand that you cannot wait long to wear your shoes again.

  • Repair or replacement time: Once your product is received at the factory, the estimated time for its repair or replacement is up to 2 weeks. We will ensure that you receive your product on time and in the best condition.

  • Shipments to provinces: If you are in a province, the shipping time will depend on the transport company, but we commit to dispatching it within the established timeframe.

  • Exclusions and associated costs: The warranty does not cover shipping costs or misuse of the product, such as scuffs or stains from improper cleaning. However, we do everything possible to provide you with fast and efficient service.

Your satisfaction is our priority, and we are here to ensure you have the best experience with our products.

    Delivery

    When will my order be shipped?

    All orders placed between 1 to 15 days, Shipping time begins one day after the order is placed.

    (more information T&Cs)

    What are the delivery times?

    Shipping times are 1 to 15 business days for products with regular shipping and up to 30 business days for pre-order products.

    How can I track my order and know when it will be delivered?

    You will receive shipment tracking by email and will be notified of all shipping stages, such as the order delivery date.

    Can I cancel or modify an order?

    It is not possible to modify an order after confirmation, but we can proceed with a cancellation only if it is still possible. To guarantee same-day shipping, we try to process them as quickly as possible. Please contact us at hello@vitaminashoes.com to see if this is still possible.

    To which provinces in Peru do you ship?

    We ship throughout Peru, to all provinces. You can choose between home delivery or agency pickup.

    I want to pick up my order at the branch.

    It is possible to pick up at an agency; if you prefer to pick up at an agency, write in the address section: (agency for pick up). Our advisors will contact you to confirm the order details.

    The carrier was unable to deliver my order, what can I do?

    Please ensure that the address entered during checkout is correct and complete. If you wish, you can request delivery to a pickup point via the email sent by the carrier, or for further assistance, please contact us at hello@vitaminashoes.com

    I just placed an order but I made a mistake with the address, is this a problem?

    If you do not have your tracking yet, please contact us at hello@vitaminashoes.com and we will make the change. If you have received your tracking, please wait until it is active in the evening and then send us an email with your order number and the correct, complete address. You can also contact us via WhatsApp at +51 927 227 810

    Payments

    What are the payment methods?

    It is possible to pay with credit cards, PayPal, Yape, Plin, or Pago Efectivo, and even in 3 interest-free installments, exclusively with Mercado Pago.

    Are payments secure?

    Vitamin takes customer security very seriously. Our site is rated PCI DSS (Payment Card Industry Data Security Standard) Level 1, an international security system. We also use SSL certificates, which guarantee the security of online data. Your card details are absolutely confidential and will only be used to process the payment.

    Will I have to pay IGV taxes?

    For some clearance products, IGV is not included. Payment of IGV duties may be required for these products.

    Is it possible to pay with PayPal?

    Yes, it is now also possible to pay with PayPal.

    Is it possible to pay with a Vitamin e-gift card?

    Yes, you can use the gift card code at checkout.

    Return

    Can I make a return?

    Yes, you may return any product that shows no signs of use within 7 days of receipt.

    How do I make a return?

    To access the refund, scroll down on this page and click on the START NOW section to begin the process by following the instructions.

    How will I receive the refund?

    The refund will be issued directly to the card used for the order or according to the order's payment method.

    How long do I have to return the product?

    You have 14 days from the receipt of the package to make a return.

    Is it possible to make an exchange?

    We do not currently offer an exchange service, but you can return the product and receive a refund for the cost of the product (return shipping costs will not be refunded). You may return the item and place a new order.

    How should I send the return?

    Use the original vitamin box. You may use any packaging material you prefer. The shoes must be unworn.

    Do we need to make a return?

    It’s easy! You have 7 days to make a return

    Start now