Terms and Conditions

IMPORTANT TO READ, ENTREPRENEUR LOVERS ♥️

At PURE VITAMIN, we strive to make your purchase 100% safe and happy. Please keep our terms and conditions in mind; we aim to provide you with the best service and offer solutions to any details that may arise during your purchase process.

Below, we will detail how to follow our exchange process and the conditions to ensure everything is carried out in the best way possible.

1. REGULAR SHIPPING POLICY

Our commitment is to deliver your orders within 7 to 15 business days under regular shipping. Occasionally, orders may arrive before this period. However, quality is our priority. If a product does not meet our quality standards, there may be a brief extension in shipping time, up to 5 additional business days. This situation is rare but necessary to ensure you receive products of the highest quality. During holidays, this period may extend up to 20 business days due to the high volume of orders. We appreciate your understanding and patience in these exceptional cases.
Does not apply to Pre-order products.

2. SHIPPING POLICIES FOR PRODUCTS WITH PRE-ORDER / NEW ARRIVAL LABEL

All products purchased via pre-order have an estimated shipping time of up to 20-30 days after purchase. These deadlines are approximate, as these are products that are still in the manufacturing process. Estimated shipping dates will be sent to the email provided at the time of purchase and will also be available on the last page of the checkout process. Please note that shipping times may vary based on production progress.

You can also view this same information via email.

2. Shipping Deadline: Once production begins, the estimated shipping time for the product is 7 to 10 business days. This timeframe is an estimate, and we make our best effort to ensure all orders are dispatched before this period.

3. Quality and Punctuality Commitment: We are committed to maintaining high-quality standards and meeting estimated delivery times, working hard to exceed our customers' expectations.

4. Continuous Communication: We will keep our customers informed about production progress and their order's shipping status, providing regular updates.

5. Value and Exclusivity of Your Purchase: We remind our customers that by choosing Pre-Sale or Pre-Order products, you are acquiring exclusive, limited-edition items. If you wish to cancel your order, it is important to consider that the unique prices and purchase conditions will not be available again.

6. Cancellation and Refund Policy: If you decide to cancel your order before production begins, you may do so by following our standard cancellation process. We offer a simple and efficient refund process to ensure customer satisfaction.

3. EASY RETURNS POLICY.

Dear customer, to ensure a worry-free return experience, I will guide you through the steps for an easy and safe return.

START A RETURN

First, you must fill out the returns form available on our website and manage the shipment to the indicated returns warehouse.

All returns will be processed by issuing a credit note. We do not provide cash refunds.

The company only provides cash refunds in specific cases, such as shipping errors attributable to us, such as sending the wrong size or incorrect model. In these cases, the customer must still complete the form and manage the shipment to the returns warehouse.

All approved returns will be refunded to the same payment method used for the purchase and will be managed and communicated solely via email. Our consultants are not qualified to manage cash refunds.

It is important to mention that if you cancel or void your order, you will not be able to access future exclusive promotions for first-time purchases across our conglomerate of companies.

4. MONTH-END PROMOTION POLICY.

Dear customer, to ensure a clear shopping experience during our promotions, please keep the following in mind:

*In this promotion, if your purchase is from 4 pairs to 200+ pairs, the shipping cost will be charged additionally if it does not cover the logistical expenses.

*You have the option to coordinate pickup at the agency nearest to your location.

*If you prefer home delivery, the company's account details and the amount to be paid for delivery will be sent to you.

*Discount codes do not apply to this clearance sale.

If you place your order and are not satisfied with your purchase, you may cancel immediately. It is important to mention that by canceling, you will not be able to access future exclusive promotions for first-time purchases across our conglomerate of companies.

5. SHIPPING POLICY.

1. Factory Shipping: All our orders are shipped from our factory in Trujillo. The delivery time is 7 to 15 business days. This policy does not apply to pre-order products. For more details, please contact your consultant via WhatsApp.

2. Quality Control: If a product does not pass our quality control before being packed, we will manufacture it again. This may add up to 5 additional business days to the initial period, resulting in a maximum of 20 business days for shipping.

3. Return Policy for Delays: If we fail to meet the 20-business-day delivery deadline due to Quality Control issues, we commit to providing fast refunds.

4. Special Product Shipping: For boots, stilettos, and pre-sale models, the shipping time is 7 to 15 business days from the start of factory production.

5. Shipping Time: Please note that the estimated time of arrival at your destination is in addition to the shipping time. Our goal is to ensure quality and efficiency in the delivery of our products, thereby ensuring total customer satisfaction.

6. If your order is shipped via agencies such as Shalon, Entrafesa, Mobil Bus, or Marvisur, please be aware that their logistics do not guarantee the good condition of the boxes. Pure Vitamin is not responsible for damages during transport. We recommend choosing Olva Courier for greater security.

7. Shipping Cost: We apply a flat rate of S/25.00 valid for shipments of 1 to 3 pairs within Lima or areas where this amount covers the total cost of shipping.
This includes packaging and shipping to the nearest agency or office.
If the shipping cost exceeds this amount, our consultant will get in touch to coordinate the payment of the adjustment.
- Our free shipping is only applicable to Lima and Trujillo
Important: This cost is non-refundable once used.

24-Hour Shipping Policy:

1. If your order includes products without the "24-Hour Shipping" label, this option is removed.
2. Does not apply on Saturdays or Sundays; orders placed on these days will be processed on Monday.
3. If the deadline is not met due to internal logistical issues, the order will revert to regular shipping with priority 3. If the customer does not agree, they may request a cancellation without any issues.
4. This service is valid only for the province of Trujillo (where our factory is located).
   For other districts, priority shipping of 1 to 3 business days applies, subject to stock availability.
   In case of no immediate availability, regular estimated shipping times will apply.
   For more information or coordination, you can write to our customer service email: hello@ventasvitaminashoes.com

6. EXCHANGE POLICIES

1. Return Process
If you wish to make an exchange, you must send the product to our returns warehouse by following the instructions at this link. At this link, you will find all the necessary steps to manage your return easily.

2. Credit Note
We do not perform direct exchanges. Once we receive the product and confirm it meets the required conditions, we will issue a credit note for the value of the returned product. This note can be used to acquire the item you want, covering any price difference if applicable.

3. Product Conditions
Products must be returned in their original box and in perfect condition, with no signs of use, wear, or damage. If the product box is not in good condition, a charge of S/10.00 per box will be applied.

4. Cash Refunds
Cash refunds are only processed if the order has not been shipped. Once shipped, this option will not apply.

5. Shipping Costs
Shipping costs for both the return and the acquisition of a new product are borne by the customer.

6. Restrictions and Limitations

• Returns or credit notes do not apply to clearance products or white footwear.
• Only one return process will be allowed for each purchase made.
  
  

7. SALE POLICIES

1. Limited Editions
Our offers are fast and the products are limited edition. Once sold out, they are not produced again until the next season.

2. Availability and Urgency
We recommend taking advantage of offers as soon as possible, as products can sell out quickly due to high demand.

3. Clearance and Warranties
Clearance products are those with a discount of 50% or more. They do not include warranties and are not eligible for exchange, return, or size-change policies. Clearance prices do not include the IGV (VAT) cost.

4. Purchase Conditions
By purchasing clearance products, you accept these conditions. If you have any questions, contact us via WhatsApp at 927 227 810 before making your purchase.

8. WARRANTY POLICIES

How to Access Warranties
To manage a warranty, it is necessary to follow the same process as a return. Follow these steps:

1. Access our returns form at this link.
2. Complete the form by selecting the corresponding warranty type (indicated below).
3. Make sure to attach:
   • A clear photo of the problem or defect.
   • A photo of the sole or tread of the shoe.
4. It is extremely important that you include the correct title so that our returns warehouse staff can quickly identify the problem and provide an efficient solution.

Types of Warranties and Titles to Use

Warranties for Factory Defects (8.1)
Applies to defects such as broken buckles, zippers, heels, or other obvious factory problems.

• On the return form, select the title "GARANTÍAS 8.1".
• Our team will evaluate the case and decide if a credit note or a specific solution (such as repair) is appropriate.

General Warranties (8.2)
Covers imperfections in materials, insoles, or detached soles within the first 60 days.

• On the return form, select the title "GARANTÍAS 8.2".
• Our team will analyze the photos provided and give you an answer.

Processes and Exclusions (8.3)

• Once the product is entered into the factory for evaluation, the process can take up to 2 weeks (subject to coordination).
• For shipments to the provinces, dispatch is carried out within the established timeframe; the arrival time depends on the transport company.
• Does not cover:
  • Damage from misuse, such as scrapes or stains caused by improper cleaning products.
  • Problems that are not manufacturing defects.
• All products submitted for warranty will be evaluated within 24 hours by our team, who will determine if repair or the manufacturing of a new product is appropriate.

Shipping Costs and Quality

• The warranty does not cover shipping costs, either to or from us.
• All our products are rigorously checked when leaving the factory and upon entering our stores.
• We are backed by over 20 years of experience offering high-quality footwear.
  
  

9. CREDIT NOTE POLICIES

1. Personal Use
Issued credit notes are for personal use and are sent exclusively to the email address registered by the customer.

2. Non-modifiable and Non-cancelable
Once generated, the credit note cannot be modified or canceled under any circumstances.

3. Validity and Conditions of Use
Credit notes are valid for 1 year from their issuance. They can be used to acquire any available product, covering the amount corresponding to the current price of the selected products.

4. Non-refundable and conditions of use

Credit Notes represent a balance in your favor for making a new purchase and are not refundable or exchangeable for cash.

Once used in whole or in part for a new purchase, the applied amount cannot subsequently be converted into cash or generate a new balance for the same amount.

5. Credit notes for incomplete orders

When an order is shipped incompletely due to a lack of availability of one or more purchased models, a Credit Note will be issued solely for the value of the product or products pending shipment.

The granted amount may be used for a new purchase, does not include shipping costs, and cannot be requested as a cash refund.

10. POLICIES REGARDING PHOTOGRAPHS USED ON THE WEB

1. Reference Photos
Our product images are for reference only and may not exactly represent the color, size, or details of the final product. Some photographs have been meticulously edited using 3D technology to highlight specific design features.

2. Editions and Variations
The color, shape, and other details visible in the images may have been altered to highlight the product's qualities, which could differ slightly from the physical product received.

3. Image Usage
Some images used on our website are for reference and have been carefully selected to better illustrate our collections and design concepts.

IMPORTANT TO KNOW:

At Pure Vitamin Shoes, we are a group of entrepreneurs passionate about providing you with not only quality products but also a unique shopping experience. Every shoe we offer reflects our commitment to innovating and exceeding your expectations.

We know that there are always opportunities to improve, and we work continuously to perfect every detail. Your feedback and trust inspire us to keep growing and offering the best.

Thank you for being part of our story! We love being a part of your style and hope to continue accompanying you every step of the way.